🌿 Terms and Conditions for PlantNepal.com

Effective Date: October 12, 2025
Website: www.plantnepal.com
Business Name: Plant Nepal
Location: Basundhara, Kathmandu, Nepal
Contact:
📞 +977 980-1695799 / 9861687704
📧 plantnepalofficial@gmail.com
📍 Google Maps Location

1. Introduction

Welcome to PlantNepal.com, operated by Plant Nepal. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

If you do not agree with these terms, please discontinue the use of our website immediately.

2. About Us

Plant Nepal is Nepal’s trusted online platform for exotic, rare, and special plants, offering nationwide delivery and free consultation services. We aim to promote greenery and sustainable living through healthy, high-quality plants.

3. Use of the Website

By accessing PlantNepal.com, you agree:

• To use this website only for lawful purposes.

• Not to use it for any fraudulent, harmful, or illegal activity.

• Not to attempt to gain unauthorized access to the website’s data, servers, or systems.

• To provide accurate, complete, and up-to-date information when making purchases or creating an account.

We reserve the right to suspend or terminate any account that violates our policies.

4. Product Information

We strive to display accurate and updated information about all plants listed on PlantNepal.com.
However, please note:

• Plant color, size, and growth may vary slightly depending on season, location, and environment.

• Images are for illustrative purposes and may not exactly represent the delivered product.

• Availability of some exotic plants may be seasonal or limited.

5. Pricing and Payment

• All prices are listed in Nepalese Rupees (NPR) and include applicable taxes unless stated otherwise.

• Prices may change at any time without prior notice.

• Accepted payment methods include Cash on Delivery (COD), eSewa, Khalti, IME Pay, and bank transfer.

• Orders are processed only after successful payment confirmation (for prepaid orders).

6. Order Confirmation

Once you place an order:

• You’ll receive a confirmation via email, SMS, or phone call.

• Orders may be canceled if incorrect contact details are provided or if payment is not verified.

• In case of unavailability, we will notify you and may suggest a similar product or issue a refund.

7. Delivery Policy

• We provide nationwide delivery across Nepal.

• Delivery time may vary between 2 to 7 business days, depending on location and product type.

• Customers are responsible for providing accurate delivery addresses and contact information.

• Delivery charges apply based on location and plant type.

Plant Nepal will not be responsible for delays caused by natural disasters, transportation issues, or incorrect addresses.

8. Return and Refund Policy

Since plants are living products, returns are accepted only under specific conditions:

• The plant is received damaged, dead, or diseased at the time of delivery (with photo proof within 24 hours).

• Incorrect item received compared to the order.

Refunds or replacements will be processed after verification.
Refunds may take 5–10 business days to reflect in your account.

Non-returnable items include:

• Plants damaged after delivery due to customer handling.

• Seasonal or discounted items.

• Used or repotted plants.

9. Consultation Services

Plant Nepal offers free plant care consultation via phone, email, or social media.
However, advice is provided for general guidance only. The company is not liable for any loss resulting from improper plant care or unforeseen plant health issues.

10. Intellectual Property Rights

All content on PlantNepal.com, including text, photos, graphics, logos, and videos, is the exclusive property of Plant Nepal and protected under applicable copyright laws.
You may not copy, reproduce, distribute, or modify any content without written consent.

11. User Accounts

When creating an account, you are responsible for:

• Keeping your login credentials confidential.

• Ensuring all information is accurate and updated.

• Reporting any unauthorized account activity immediately.

Plant Nepal reserves the right to suspend or terminate accounts involved in suspicious or abusive activities.

12. Limitation of Liability

Plant Nepal is not responsible for:

• Damage or loss caused by misuse, neglect, or improper care of plants.

• Delivery delays due to third-party courier services.

• Losses arising from technical issues, website downtime, or data errors.

Our liability is limited to the value of the product purchased.

13. Privacy and Data Protection

Your privacy is important to us. All personal information collected during orders or consultations is used solely for business purposes and protected as per our [Privacy Policy].
We do not sell or share customer data with third parties without consent.

14. Third-Party Links

Our website may include links to external websites for plant care tips, blogs, or references.
Plant Nepal is not responsible for the content, accuracy, or policies of these third-party sites.

15. Changes to Terms

Plant Nepal reserves the right to modify or update these Terms and Conditions at any time.
Updated terms will be posted on this page with the revised effective date.
Continued use of the website signifies your acceptance of the updated terms.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted under the laws of Nepal.
Any disputes shall be resolved in the courts of Kathmandu, Nepal.

17. Contact Us

If you have any questions or concerns about these Terms, please reach out to us:

📞 +977 980-1695799 / 9861687704
📧 plantnepalofficial@gmail.com
📍 Basundhara, Kathmandu, Nepal
📍 Google Maps Link
🌿 Facebook: Plant Nepal Official
🎥 TikTok: @plant.nepal
🐦 X (Twitter): @PlantNepal

✅ By using PlantNepal.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.